Home improvement custom complaints mainly involve three types of problems

In the modern (modern decoration renderings) decoration, personalized custom goods are highly sought after, and related consumer disputes are increasing. Since November last year, the 12315 Command Center has received 41 complaints about decoration, an increase of 46% over the same period of last year. Only custom-made decoration projects accounted for 63% of such complaints.

Among the many complaints, home improvement custom project complaints mainly involve three types of problems -

First, the merchants postponed delivery, did not fulfill the agreement, accounting for 46% of the complaints. Customized products require a process from order to design to production. Both merchants and consumers are responsible for installation time and liability for breach of contract through an order agreement. When the merchant fails to provide the goods on time, they often refuse to pay the corresponding liquidated damages and shirk their responsibilities.

Second, the difference between physical objects and samples is large, accounting for 27% of complaints. There are usually two differences between physical and sample: one is the difference in color, and the other is the difference in material. Because consumers can only see samples when ordering products, they only label the words “same sample” when signing the agreement. Therefore, after the prepaid deposit, the customized products are not in conformity with the real thing, the merchants often do not recognize it. , evade responsibility.

Third, the tailor-made is not "fit", the business is serious, accounting for 15% of the complaint. Customized decoration projects often need to be tailored to individual needs. The product cannot be installed due to a measurement error or the like of the merchant. Therefore, customized products are highly targeted, and in the event of a dispute, it is very difficult for consumers to return.

There are disputes about custom goods, and consumer engagement is crucial. Before purchasing customized products, you should make detailed arrangements on the functions of the products, custom purposes, after-sales service, and liability for breach of contract. In addition, you should pay special attention to the production period of the products, and pay attention to the preservation of relevant texts and photo evidences so that they can be fully controversial. Rights protection.