First, consumers should pay attention to when POS machine card:
1. Before signing the transaction document, the consumer should pay attention to whether the amount is correct and can be signed after confirmation. The name on the sign must match the name and handwriting on the credit card. Do not sign the amount blank or fill in the incomplete bill.
2. If a transaction error occurs or the transaction is cancelled, the wrong bill must be torn on the spot; if the merchant uses the computer to connect the card to the card terminal, the salesperson should be required to open a counter-offer to offset the original transaction and then re-transaction. . In addition, the bills should be kept in a safe place. In addition to checking in the future, you can avoid being used for impersonation.
3. It should be confirmed whether there are two overlaps in the bill, and try not to let the card leave the line of sight. When you enter the password again, pay attention to the occlusion to prevent it from being shot.
4. When swiping the same store, it is recommended to first select all the goods to be purchased for one-time check-out, it is best not to swipe the card twice or more in the same store, which may cause the acquiring bank to reject the consumer's transaction.
5. By convention, consumers simply sign and sign the purchase order to confirm and be obligated to pay the amount. If you purchase a bad item, you should first communicate with the store. If you need to return or replace other items, you should ask the store for the original purchase order. If the store has sent the purchase order to the bank for settlement, the store should ask the store to make another return purchase order, reverse the original payment, and then swipe the card at the replacement price.
6. In the event of a accounting dispute, no matter which financial institution is used, you can call the issuing bank to inquire. While the financial industry is carrying out the "Compliance Implementation Year" activities, consumers should also properly understand the common sense of use related to POS machine transactions. While maintaining safe consumption, they can also safeguard their legitimate rights and interests and ultimately realize financial institutions. , "business and consumer" "win-win."
Second, the merchant should pay attention to the following matters before the POS machine swipes the card:
1. Do not disassemble the POS case.
2. Do not place the POS in a damp place. Do not use a liquid or spray to clean the POS directly.
3. Do not use the phone connected to the POS during the transaction process of the dial-up POS.
4. Mobile wireless POS should not be used or replaced in a flammable or explosive environment.
5. The mobile wireless POS may cause interference to the wireless communication device during use.
6, POS built-in battery is a rechargeable battery, when disassembling the battery pack, make sure that the metal contacts of the battery do not touch any other metal objects.
7. The POS should be operated on a fixed and stable surface. If using a hand-held operation, please be sure to hold the device. If the device is dropped, it may cause serious damage to the device.
Third, the merchant should pay attention to the following matters in the process of POS card swiping:
1. Pay attention to the swipe gesture when swiping the card. If the gesture is incorrect, there will be a number of card errors, or an error message such as failure to read the information, resulting in the card being unsuccessful.
2. After swiping the card, please check the card number carefully to prevent the black card fake card from being mistakenly printed. Once such a situation occurs, the merchant must bear the legal responsibility and accept the legal recovery.
3, after swiping, please be sure to save the merchant stub pos list, please save the card holder's formal signature for more than one year (some need two years), if the pos word is blurred during the save process, you can save it according to the voucher number and save it together with the original ticket.
4. Any merchant using POS machine must cooperate with UnionPay to make a random order at any time. The order must be presented with a sales voucher (pos small ticket, receipt, invoice, etc.). If the order cannot be adjusted within the specified time, the amount of the order will be The bank returned.
In addition to this we need to understand the ska machine card settlement steps:
1. The local POS machine agent or special customer inputs the purchase amount of the consumer to the POS terminal according to the price of the product purchased by the consumer!
2. The POS machine reads the authentication data and the buyer's member number of the magnetic stripe on the UnionPay card;
3. After the certification is passed, the settlement system will send the input data to the supervision account of the center;
4. After the merchant confirms the processed settlement data, it is signed by the consumer. Buy and sell members and businesses each with a receipt stub!
The above steps are the whole process of the entire pos machine consumption!
Fourth, those things about POS ordering
1. If there is a customer order, you must submit the purchase order in time!
2. Under normal circumstances, if the transaction is successful, the small ticket can be printed, and the small ticket cannot be printed as the transaction is unsuccessful.
In this case, if the POS machine screen shows that the transaction was successful but failed to print the purchase order because the POS machine is faulty, the merchant must ask the cardholder to write the consumption certificate after the merchant confirms that the transaction has been successfully received. Date, time, place, amount of purchase, purchased goods, card number, name, ID card number, and signature; if the merchant has not collected the certificate, once the cardholder has reported that the bank has not consumed the pen, the merchant cannot If a signed purchase order and a credit card consumer's certificate are submitted, the loss will be borne by the merchant.
3, each card must be saved in the merchant stub card purchase order, and the card must be signed on the purchase order, the retention period of at least 1 year, in case of reconciliation or cardholder refused to pay!
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