Customized furniture standards are difficult to standardize, regular manufacturers are more secure
Since the birth of the whole house custom-made home consumption concept, it has been favored by many consumers with lightning speed. Many consumers are attracted by their harmonious and unified decorative style and personalized decoration concept, and they also love the elegant and beautiful decoration effect. However, according to Xiaobian, although there are many advantages to custom furniture, it is inevitable that the problem will continue to develop during the development process. In particular, its standards are difficult to standardize, and many after-sales services are difficult to protect, making their vitality greatly reduced.
There is no uniform standard for custom furniture, and consumers have more problems in purchasing.
With the upgrading of people's home consumption concept, customized furniture such as cabinets, wardrobes, bookcases, bedside tables, and cloakrooms have been favored by consumers. However, because the custom furniture industry standards are not uniform and non-standard, once there is a dispute, the mediation will be less "ruler".
"Customized furniture, as the name implies, is tailored to the needs of consumers' decoration. The consumption process is generally the main eight for communication, product design, field measurement, design, order placement and payment, factory production, installation, buyer acceptance. Links, from order placement, organization of production, distribution, home installation to after-sales service, etc. must be interlocked, once there is a problem in any part, there may be complaints." A home store owner introduced, consumers before buying In order to win the trust of consumers, individual merchants will try their best to meet the requirements of consumers. Once the consumers buy, the merchants become loose and slack, and the problem will occur.
“Customized furniture once returned is equivalent to waste.†The person in charge of the home said that because the furniture is tailored according to the special needs of consumers, it is highly targeted and not good for others.
At the beginning of the year, Ms. Zhao chose custom furniture when she renovated her new home. After the installation, she found that the work in some places was much worse than the beginning of communication. Some of the materials were not customized brands when they placed the order. After negotiating with the merchants, the merchants only partially compensated after the rights coordination of the Consumer Council, but the process of renovation of the new home was unpleasant.
Choose a large store, quality is more secure after sale
In response to the issue of custom furniture rights protection, the reporter learned from the Municipal Consumer Council that furniture complaints were hot in 2015 and 2016. Among them, consumers report that the size of the custom furniture is wrong, there is color difference, and the style and booking are inconsistent.
“The after-sales problems of custom furniture are mainly concentrated in three parts.†The staff of the Municipal Consumer Council introduced the first product quality complaints. After the product installation is completed, customers often purchase materials, custom sizes, product colors (color difference), etc. Complaints due to inconsistencies. The second is poor communication. Most consumers don't understand the design process of custom furniture. Designers also blindly cater to consumers, lacking reasonable communication and suggestions, so that complaints arise after use. The third is the return of complaints. After the custom furniture is installed, because of the special nature of its products, when the product problems arise, the merchants often only repair.
In response to the above phenomenon, Xiaobian reminds everyone to purchase a customized category of goods must sign a detailed contract, and ask for a valid invoice. In the event of a dispute, the contract and invoice will become evidence. At the same time, we must choose a regular, large-scale home store to purchase home products, so that not only the product quality is guaranteed, but also the after-sales problem will not be very troublesome.
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