Because it is tailored according to the size of the room and the style, color and style of the customer's own preferences, the custom furniture is very popular among young people. However, it is followed by a “hidden rule†that plagues everyone: custom furniture is not retired! Even if there are repeated quality problems in the “three guarantees periodâ€, it is difficult to find a merchant to exchange.
The consumer said:
Custom furniture has repeatedly been repaired into an "old sick"
In April of this year, Mr. He, a consumer of Lianyun District, customized a set of cabinets in a local brand furniture store. Shortly after installation in June, he found that one of the plates had cracks and the cracks exceeded 50 cm. Mr. He found the furniture store, and the merchant immediately went to the factory to take photos and collect evidence, and then why the husband changed a board. However, not long after, he found that another board was opened and could barely be used after repair.
However, things did not end. About two weeks later, Mr. He found that a piece of board was opened. This time, the merchants wanted to go to the door for repairs again, and Mr. He refused. He said that the quality of the cabinets that were newly installed for less than two months will be subject to quality problems, and the merchants should return or re-customize one set. The merchants said that because they are custom-made furniture, they will not change even if there are quality problems.
"All are customized according to your size and requirements. If you return, who will want it? Moreover, any furniture store will not be replaced for custom furniture!" To this end, the merchant also came up with the original and The order contract signed by Mr., one of them clearly stipulates that the custom furniture will not be returned.
Business statement:
Affecting the second sale is the main reason for “not to retreatâ€. Mr. He’s experience is very representative. The reporter learned from the industrial and commercial department of the city that the proportion of custom furniture complaints has increased year by year in recent years, many of which involve returning goods. If some consumers agree with the merchant is red, the result is made white; some agree with this style, the result is made another style; some even the custom size is wrong. However, due to the special nature of custom furniture, if there is a problem, if it is a business responsibility, the vast majority are appropriate compensation consumers, and rarely give back and forth. Even because of quality problems, there are very few businesses that return custom furniture.
"The main reason for the custom furniture is not to change the 'rules' is that it is difficult to sell twice." The reporter learned that because custom furniture is mostly based on the consumer's personal preferences to determine the material, style, size and color of the furniture. If returned, custom furniture is difficult to sell again.
The person in charge of a furniture store in Lianyun District complained to reporters. "At present, although custom furniture is very popular, it is often caused by various reasons, and the expectations of consumers are different after the furniture is completed. At this time, consumers are required to return and let What do we do? Who buys furniture that is custom-made according to the size of your room, the color you like, and the style?"
Industry and Commerce Department:
Custom furniture in the "Three Guarantees Period"
Quality problems can be returned
"Which custom furniture can't be replaced?" Why can it become the "regulations" of the home industry, even openly written into the contract?
In some businesses, custom furniture is still legally blank. It is reported that there is no national or industry standard for custom furniture. Therefore, some colleagues believe that the industrial and commercial departments cannot punish them without legal basis, and over time they have formed "hidden rules."
However, the Lianyun Industrial and Commercial Department pointed out that the psychology of the “drilling legal loopholes†of merchants is actually a misunderstanding.
"Contract Law, Consumer Protection Law, and Product Quality Law, these three laws clearly stipulate that when there is a quality problem in the 'Three Guarantees' product, the merchant should fulfill the obligation of repair, replacement, and return. If the two repairs within the 'Three Guarantees Period' still do not meet the requirements of consumers and cannot be used normally, consumers can directly request the merchants to return the goods.†The person in charge of the Banqiao Industrial and Commercial Office of Lianyun Industrial and Commercial Branch said that whether or not there is A special "customized furniture national standard", businesses can not be exempted from their own responsibility.
Here, the industry and commerce department also reminds consumers that when customizing furniture, details such as style, material, color, and especially size must be clearly implemented in the contract, so that it is difficult to defend rights in the future.
Ningbo Yinzhou Hengxi Winbate Household Product Manufacturer , https://www.winbate.com