The three most popular traps for home decoration that consumers are most likely to ignore

On the occasion of autumn and winter, home decoration will usher in a wave of small climax. However, the decoration is too greasy, from buying materials, construction to acceptance, all the links will not be noticed. According to the incomplete statistics of China Consumers Association, in the first three quarters of 2017, the relevant administrative departments of the country jointly investigated and handled 2,762 cases involving illegal home decoration.

According to these cases, the author sorts out the three “traps” that consumers are most likely to overlook in the decoration to help consumers avoid these pits.

"Guerrilla" pretending to be "regular army"

"Because I met a non-reliable decoration company, I have not waited for more than a year to live in a new house." Bringing his own experience, Mr. Wang, a consumer in Xuzhou, Jiangsu, was angry.

In June last year, Mr. Wang signed a decoration contract with a decoration company, paying a deposit of 6,700 yuan, and asked the decoration company to issue a design plan before October 28 of that year. A few months later, when Mr. Wang found the decoration company to ask for the design plan, the decoration company asked Mr. Wang to pay the 30% down payment to provide the design drawings, otherwise the prepayment fee will not be refunded. When Mr. Wang paid 30% of the first payment for a total of 21,000 yuan, the decoration company still did not issue a design.

“After more than half a year of communication, the decoration company issued a design drawing, and repeatedly promised that it could be changed again. But after more than a year, they still could not produce a qualified design plan.” Mr. Wang had to ask the decoration company to cancel the contract and return the payment. The first payment of 21,000 yuan was rejected by the decoration company. On August 10 this year, Mr. Wang complained to the Xuzhou Consumers Association. Under the elimination of coordination, the operator refunded the consumer Mr. Wang a cash of 20,000 yuan.

“China Consumers Association statistics show that in the first three quarters of this year, more than 2,000 cases of home improvement complaints, 63.7% of cases involved in market sales, including unlicensed operations, counterfeit product origin, forgery or fraudulent use of product identification and other issues. Zhang Dezhi, director of the Complaints Department, said that due to the low barriers to entry in the home improvement industry, a large number of unqualified operators even “played guerrillas” to undertake home improvement business, some operators lacked integrity, or low-cost passengers, or disorderly competition, service The quality is uneven, which not only seriously affects the consumer's consumption quality, damages the legitimate rights and interests of consumers, triggers consumer complaints, but also affects the overall image of the industry, causing consumers to worry about decoration and decoration consumption, and the business volume of formal operations is also passively reduced. .

He suggested that consumers should choose reliable and good quality merchants when purchasing decoration services and building materials, and check whether their certificates and qualification certificates are complete. Consumers can also check whether they participate in the annual report of the company, whether there is an administrative penalty record, etc. through the national enterprise credit information publicity system, or they can know their word-of-mouth, popularity and credibility through some home improvement websites.

Preferential contract

In recent years, many home improvement companies have attracted low-cost strategies such as packages and group purchase prices to attract customers.

This kind of decoration mode is mainly through the integration of main and auxiliary materials, furniture, accessories and other products, according to the different package quotas to provide the corresponding decoration program, but also can be adjusted according to the individual needs of consumers, so that many consumers are very excited .

However, the decoration company often does not tell the consumers that the “package is for reference only”. After the consumer pays the gold, advance payment or deposit, the decoration designer will issue a “real” decoration budget based on the home measurement results. This fee is usually much higher than the package selected by the consumer, but at this time, if the consumer does not recognize it, the operator has various reasons not to refund the advance payment made by the consumer.

Mr. Dai, a consumer in Guangzhou, Guangdong, almost ate this loss. “In May 2016, I saw the “99800 yuan all-inclusive 80 square meters two-bedroom, two-bedroom, one kitchen, one-room decoration” advertisement made by Guangzhou Tiandi Home Interior Design Co., Ltd., which was on the opening day of the store. Understand the specific situation.” Mr. Dai recalled, “The salesperson told me to pay 10,000 yuan on the opening day and enjoy the all-inclusive package of 99,800 yuan.”

So, Mr. Dai signed the "contract" in the store on the same day and paid 10,000 yuan. Later things can only be described as "bad".

“After paying the money, the company has no voice. I rushed many times. Until July, the company arranged the staff to come to the door for measurement. Since then, there has been no progress. The promised all-inclusive package is rejected by various 'no packages'. Cashing in. "What makes Mr. Dai angry is that when he proposed to terminate the contract, he was told that the 10,000 yuan was a deposit. If the consumer requested a cancellation, the deposit would not be refunded.

On March 15 this year, Mr. Dai complained to the Guangzhou Consumer Council and appealed to terminate the contract and return the deposit. After mediation, the company agreed to refund 8,000 yuan.

Zhang Dezhi introduced that 11.4% of the renovation cases in the first three quarters of this year were related to false publicity issues, such as advertisements and other publicity activities, which were untrue, illegal, unclear, and used vague and misleading language, text, and pictures. Some contracts also damage the legitimate rights and interests of consumers on the grounds of retaining the final right of interpretation.

He suggested that when the consumer signs a contract with the home improvement company, the content should be clear, detailed and operable. For example, in the decoration package contract, the brand and model of the materials involved in the home decoration should be marked, and the “domestic brand” and “international brand name” cannot be used in a general way. Instead of words like "." If you entrust the decoration company to choose building materials, you should properly keep a sample of the pre-selected materials provided by the decoration company, so that you can check the comparison later. The contract should specify the construction period, quality requirements, decoration materials list, etc., and also agree on the proportion of compensation for liquidated damages. It is necessary to clarify the liquidated damages for the project.

Invisible engineering vulnerability

I couldn’t easily live in a new home, but I saw the tiles that were bulging, the uneven walls, and the leaking toilets. According to the statistics of China Consumers Association, 24.9% of the decoration cases are related to the quality of home improvement. First, the installation is unqualified; second, the concealed works such as pipelines are not qualified; third is the wall, the ground is uneven, the tiles are hollow, the wall cracks, etc. . There are also some complaints about the quality of the products, including “doping in the products, adulteration, fake filling, shoddy, or impersonating qualified products with substandard products”. “Production and sales do not meet the protection of human health and human body. National standards for property safety, etc.

Ms. Lin, a consumer in Fujian, encountered a problem with the quality of the decoration. On July 19, 2017, Ms. Lin went to the Fujian Consumer Protection Committee to complain that on September 21, 2013, Fuzhou Huiheng Electric Co., Ltd. installed floor heating for Ms. Lin and was responsible for the installation of geothermal heating domestic hot water. Commissioning and after-sales maintenance.

After the installation of the floor heating equipment was completed, the water pressure was continuously reduced during the trial operation and could not be operated normally. No reason was found for the multiple commissioning and maintenance, which caused Ms. Lin to fail to use geothermal heating normally. “After repeated tests, it was discovered that there was a joint leak in the geothermal pipeline. After digging the floor stone and floor tiles and re-welding the leaking point, it was still unusable.” What Ms. Lin could not accept was that the after-sales supervisor of the electrical company re-tested. It was found that all the joints of the entire geothermal main were leaking, and the water penetrated into the full house floor and the downstairs neighbor's ceiling.

Ms. Lin asked the electrical company to pay 50,000 yuan. The two sides reached an agreement on reconciliation. The electrical company always refused to pay for various reasons. Ms. Lin complained to the Fujian Consumer Council. After mediation, the electrical company compensated Ms. Lin for a total loss of RMB 50,000.

“A house will not move after at least 5 to 10 years after renovation. However, many problems in the decoration will not be seen when the house is closed. It will be slowly exposed after a period of use.” Zhang Dezhi specifically reminded consumers. In order to ensure that the quality of the decoration will be solved smoothly in the future, it is necessary to sign a project warranty agreement with the decoration company to clarify the warranty items, warranty period and other related matters.

"According to the provisions of Article 32 of Chapter 6 of the "Management Measures for Residential Interior Decoration": Under normal conditions of use, the minimum warranty period for residential interior decoration works is two years, kitchens, bathrooms and exterior walls with waterproof requirements The anti-leakage of the surface is 5 years.” Zhang Dezhi suggested that when the consumer and the home improvement company sign the engineering warranty agreement, the provisions of the “Management Measures for Residential Interior Decoration” should be included to ensure the quality of the home improvement service. If you can negotiate with the operator and extend the corresponding warranty period, it is even better.

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