Small ticket printer FAQ

First, the printer use notes:

(1) The printer should be installed in a stable location to avoid placing the printer in a location subject to vibration and shock.

(2) Do not use or store the printer in places with high temperatures, excessive temperatures, and heavy pollution.

(3) Connect the printer's power adapter to an appropriate grounded outlet to avoid using the same outlet with large motors or other devices that can cause power supply voltage fluctuations.

(4) Avoid water or conductive substances (such as metal) entering the printer. If it does, turn off the power immediately.

(5) The printer must not be printed without paper, otherwise the printing roller and thermal print head will be seriously damaged.

(6) If you are not using the printer for a long time, disconnect the power to the printer's power adapter.

(7) The power adapter only uses a power adapter that is supplied with the unit.

(8) In order to ensure print quality and product life, it is recommended to use recommended or equivalent quality thermal paper.

(9) When plugging in the cable, make sure the printer power is off.

Second, the printer common troubleshooting methods:

1. Is the serial printer connection garbled?

Answer: The P-host setting of the Pc host is consistent with the printer and will not print garbled characters;

2. Does the stylus printer self-test print garbled or red light?

A: If the printer is equipped with ribbon, the printing may be abnormal, the ribbon may be too tight, please replace the ribbon;

3. Does the printer not open the cash box?

A: Please check whether the printer cash box is connected to the cash box interface. If it is met and the cash box is connected correctly, please send it to the designated service point for repair.

4. Does the printer not check the paper?

A: The movement sensor is too dirty. Please clean the sensor with a soft brush. If it is still unable to check the paper after cleaning, please send it to the designated service point for repair.

5. Does the printer not take paper?

A: If the paper feed button is broken, the print head is damaged or the motherboard is broken, please send it to the designated service point for repair.

6. The printer took a while to print garbled characters online?

A: Check if the print line is loose and the printer interface board is damaged. Please replace the communication interface board or send it to the designated service point for repair.

7. The indicator light on the control panel is not lit?

A: Check if the power cord is properly inserted into the printer, power adapter and power outlet, check if the printer's power switch is turned on. If these are normal, please send it to the designated service point for repair.

8. Thermal printer is not clear?

A: It is mainly because the whole format is unclear or partially unclear. If the whole surface is not printed clearly, the quality of the paper may not match. If it is unclear, the print head may be too dirty. Please clean the print head with cotton cloth and alcohol. If the thermal film still cannot be printed clearly, please send it to the designated service point for repair.

9. How do stylus printing use black mark positioning?

A: Set the printer (bottom) DIP switch SW-1 bit to ON, and the paper black mark to the right side of the front side of the paper (optional black mark is located on the front left side of the paper)

10. The dot matrix printer has a sound, but it is not printed?

A: The ribbon cartridge is not installed correctly. Please install the ribbon cartridge correctly. If the ribbon is worn out, please replace the ribbon cartridge.

11. The dot matrix printer prints Chinese characters blurred?

A: Set the DIP switch SW-5 on the bottom of the printer to ON or adjust the movement H line.

12. What are the printer support languages ​​for the XP series?

A: XP series printers are available in Simplified Chinese, Traditional Chinese, Korean, Japanese and 21 international languages.

13. After the printer prints for a while, a red light flashes (with paper)?

A: It may be that the print head is overheated. If it cannot be printed normally after printing for a period of time, the print head temperature is too high, otherwise it will be sent to the designated service point for repair.

14. How do I install a driver for a network shared printer?

A: Enter the network neighborhood, find the shared printer on the computer with the shared printer, double-click the printer to install the driver to print locally.

15. Do you hit the machine jam or detect paper, but you cannot feed paper?

Answer: There is paper dust stuck in the paper inlet. It can be cleaned as follows: SMP2000II movement: Use a screwdriver to twist the two screws in the plastic bracket next to the paper inlet, carefully remove the plastic bracket and use the tweezers to clean the paper scraps; DP330 movement; use a screwdriver to twist the two screws on the paper inlet bracket, carefully remove the iron bracket, use tweezers to clean the paper scraps; M-U110II movement: directly press the plastic bracket in the direction of the arrow on the printing bezel Carefully remove and use paper to clean the paper dust.

16. The printer accidentally entered the water. What should I do?

Answer: The power should be turned off immediately. Dry the main board and the movement with a hair dryer. Note that the temperature should not be too high. The normal operating temperature is about 50 °C.