How to protect your rights when you travel to the National Day holiday?
"Eleventh" Golden Week is approaching, many people are ready to travel. trip When traveling , in case of forced purchase Was how to do? How does the tour of the delegation reserve evidence? Yesterday, Zeng Yingru, director of the Guangdong Provincial Tourism Administration led the team to the Guangdong “people’s voice hotline†to provide tourism rights protection for the public. Reminders.
Doing your homework before the National Day holiday
What happens when I encounter forced shopping?
Zeng Yingru said that in recent years, consumer complaints have been more about forced consumption, and the groups that are forced to consume have generally had relatively low fees, and are often irregular and unqualified tour groups. She reminded consumers that the newspaper group must find a regular travel agency and sign a contract. The contract should clearly stipulate that the fee item and package fee should not include tips. At the same time, an invoice must be obtained to preserve evidence for possible future disputes.
According to Zhang Guohui, Director of the Provincial Tourism Quality Supervision and Administration Institute, the high-risk locations for forced shopping in Guangdong Province are in some parts of the Pearl River Delta. Since the end of last year, the regulatory authorities have closed 13 shopping sites and transferred 22 people through two methods of convergence. The public security department is held criminally liable. Zhang Guohui reminded consumers not to believe that tourist advertisements distributed on the streets and tourism programs such as Hong Kong and Macao tours and day trips on the Internet with a large number of tuition fees were not paid. If there are forced shopping activities during the tour, you can call the Guangdong Provincial Government Service Hotline 12345 and the National Tourism Service Hotline 12301 to provide the tourism authorities with evidence to safeguard their legitimate rights and interests.
In case of forced shopping, according to the "Tourism Act", tourists have the right to request the travel agency to process the return for themselves within 30 days after the end of the travel itinerary, and to advance the return of the purchase price, or to refund the cost of another paid tourism project.
Yu Lingbo, legal adviser of the Provincial Tourism Administration, said that evidence is the key to tourism rights protection. The first is to sign a written travel contract, request an invoice, keep the payment voucher, etc. These can prove the contractual relationship. The travel itinerary has written the travel order and the standards of the reception, which can prove whether there is a situation where the tour guide increases the shopping spot without authorization and there is no forced shopping.
If conditions permit, consumers can use video or audio recording methods. If a team encounters situations of forced shopping, they can jointly prove that these are comparatively favorable evidence. After a dispute arises, it may first seek a complaint from the Tourism Bureau, but consumers must also make reasonable demands. If the two parties reach a mediation and signed a written mediation book, if the travel agency still does not pay compensation, the Tourism Bureau can directly transfer the travel agency quality deposit to pay the tourists. In addition, you can also defend your rights through lawsuits.
What should I do if I lose my overseas passport?
According to Zeng Yingru, Guangdong Province had 8 million trips to the country last year. Visitors are likely to experience lost passports. She said that if you travel with the group and your passport is lost, you can receive a certificate from the local community agency. The tour leader will bring the tourists to the local embassy and consulate. The replacement passport will take 15 days and the travel permit will take 1 to 3 days. If it is a self-help tour, you must first report to the local police station. The police station will issue a certificate and then apply to the embassy.
Kong Xianhui, director of the Provincial Tourism Administration’s Industry Management Division, added: “If you want to re-apply your passport, you can go anywhere, but (refill) your travel card, you should (should) travel there, you can’t go anywhere else, and then Local return."
What about the overseas baggage theft?
In recent years, there have been incidents of theft of property on buses. Travel agencies should not be responsible for this. Or do tourists feel bad?
Yan Lingbo stated that when consumers sign a contract with a travel agency, the travel agency has security obligations, including the personal and property safety of tourists. If a theft occurs, the travel agency can't blame it. The delegation should pay tourists first and then seek compensation from the local agency. If a visitor encounters a stolen incident on a bus, especially if the entire group is stolen, he or she should report it together and write a description together to prove it. For the amount of stolen property, if there is a bill, the original bill must be presented. If not, if the court later comes to the litigation stage, the court will generally award the verdict.
intimate
remind
Before you travel
If you report to a tour group, you must find a regular travel agency, sign a contract, expressly agree that the fees and packages do not include tips, etc., and request an invoice.
Do not trust travel advertisements distributed on the streets and travel programs such as Hong Kong and Macau tours and day trips where there is a large amount of tuition on the Internet.
When traveling
Found that there is forced shopping behavior, can call two telephones to provide evidence according to rights:
Guangdong Provincial Government Service Hotline 12345
National Tourism Service Hotline 12301
After traveling
In case of forced shopping, tourists have the right to request the travel agency to process the return for themselves and pay for the return of goods in advance within 30 days of the end of the tour, or refund the cost of the separately paid tour.
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