Double 11 online shopping furniture must see the return exchange process attack
Double 11 has just ended, a moment of excitement, planning for a long time, how has the furniture that has been placed in the final to ensure that there is no flaw? What is the return exchange process? Look at the following Raiders!
Furniture receipt acceptance process
1. Count the number of packages and check the outer packaging.
Before receiving the furniture, be sure to contact the store and clear how many parcels are received, and don't rush to unpack after receiving the goods. You should first lose a lot of outer packaging, because the logistics and transportation damage the furniture. Especially common, if the outer packaging is damaged, you must contact the merchant and make an "abnormal receipt."
2. Unpack the face and check the integrity of the furniture.
When the furniture installation master unpacks the package, we should carefully check whether there are scratches, scratches, damages, etc. outside the furniture. If abnormalities are found, contact the merchant for negotiation.
After the installation of the master, it is necessary to check whether the use of the furniture is abnormal. For example, the abnormal opening of the door of the cabinet, or the unsmooth pulling, etc. are all abnormalities in the quality of the furniture. These are not the installation service problems of the furniture master. Quality issues should be the first time to contact the merchant.
3, freight insurance does not save
Many household building materials are fragile products, such as glass and ceramic products, and the collision of furniture and flooring in the process of logistics and transportation is also very easy to cause damage. Therefore, the disputes related to home building materials online shopping disputes are caused by logistics.
Online shopping home building products, freight insurance is best not to save, but also must confirm at the time of purchase whether to deliver the door, whether to provide installation services and how to charge details. Consumers must do a careful face-to-face inspection when receiving the goods. In addition to observing whether the outer packaging is intact, whether the product itself has scratches, bumps, etc. must be checked one by one. If you need to return the goods and meet the relevant return conditions, the packaging should be in good condition at the time of return. It is best to take a photo before the packaging to see if the goods are free of defects and send them to the merchant for confirmation. Once the return logistics and transportation process is damaged, you can provide proof in time. .
4, furniture return has additional conditions
For the return requirements of household products, all major platforms and merchants have “additional conditionsâ€: the returned goods shall not affect the secondary sales of the merchants; the customers shall bear the relevant freight, packaging fees, service fees, installation fees and other upfront expenses; Return.
"Say it is no reason to return, in fact, many times still have to give a reason, and not you want to retire can retreat," said the consumer business lady, "the key is that this does not affect the secondary sales of the business, many businesses take this Making a fuss, causing it to retreat," she mentioned, she bought a mattress online, used for 3 days, she felt not satisfied, want to return, "consult with the merchant, the result said that the mattress was used Disassemble the protective film, and return it only at a low price, which is affecting the second sale and cannot be retired."
5, to consider the cost before returning
High freight rates and logistics losses are the main reasons that plague buyers and sellers. Take a 1.5 cubic meter table as an example. If the whole package is packaged, the packaging fee will be 400-500 yuan. Moreover, many consumers will not pack the furniture, and the return will not be worth the candle.
If the packaging is not professional, the furniture will be sent to the seller and there will be damage, and once installed or used, it will affect the resale more or less. It takes time and energy to ask the logistics company for compensation, so the seller and the buyer do not want to return.
Therefore, the buyer asks for a return request, and the merchant often replaces it with compensation or solves the problem with compensation. â€
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